About Wandando

What is Wandando?

A place to have fun? YES! Wandando is an online social gaming platform operated by Wandando Inc., a Wyoming corporation. The Service is for personal, entertainment purposes only. You play Games using virtual currencies, Gold Coins and Sweeps Coins—under a sweepstakes model. This is not real money gambling.

Does Wandando offer real-money gambling?
No. The Service does not offer real money gambling, and no actual money is required to play the Games. You can play for fun with Gold Coins, or participate in sweepstakes promotions using Sweeps Coins.

What is “Promotional Play”?
“Promotional Play” means playing any Games using Sweeps Coins as part of Wandando’s sweepstakes promotions. Sweeps Coins used in Promotional Play can potentially be redeemed for cash-equivalent Prizes, subject to eligibility and verification.

Eligibility and Excluded Territories

Who can use Wandando?
You may use Wandando only if:

• You are at least 18 years old, or the age of majority in your jurisdiction (whichever is higher); and

• You are not located in an Excluded Territory when using the Service; and

• You meet all eligibility requirements in the Terms and the Official Sweepstakes Rules.

What are the Excluded Territories?
You may not use the Service or establish a User Account if you are located in any of the following Excluded Territories: California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Montana, Nevada, New York, New Jersey, Pennsylvania, Rhode Island, Washington State, and West Virginia.

Can I play on behalf of someone else?
No. You may only use the Service and participate in the Games on your own behalf and not for any other person.

Accounts and Security

Do I need an account to play?
Yes. You must register a User Account to use the Service and play Games. Only one User Account is allowed per individual.

Can I have more than one account?
No. If you attempt to open more than one User Account, Wandando may suspend or close all related accounts and withhold or revoke Sweeps Coins or Prizes associated with them.

What happens if my account is compromised?
You are responsible for keeping your login and password confidential. If you believe your account has been compromised, contact support@wandando.com immediately. You are responsible for any activity on your account until you notify us.

Can I share or transfer my account or coins?
No. Your User Account is personal and non-transferable. You may not sell, transfer, gift, or receive Gold Coins or Sweeps Coins between accounts.

Gold Coins vs. Sweeps Coins

What are Gold Coins?
Gold Coins are a virtual play currency used for social, entertainment-only play. They:

• Have no real-money value;

• Cannot be redeemed for cash or Prizes; and

• Are purchased solely to enjoy Games.

What are Sweeps Coins?
Sweeps Coins (SC) are promotional tokens that:

• Are used for Promotional Play (sweepstakes participation);

• Can be won through Games and certain promotions; and

• Are potentially redeemable for cash-equivalent Prizes, subject to the Official Sweepstakes Rules, verification, and minimum thresholds.

Do Sweeps Coins expire?
Yes. Sweeps Coins are only valid for 60 days from the date you last log in to your User Account. After that, they expire and may be forfeited, and may also be forfeited if your account is closed or at Wandando’s discretion.

How to Get Sweeps Coins

How can I obtain Sweeps Coins?
You can collect Sweeps Coins in several ways, including:

1. Account opening bonus – You may receive Sweeps Coins when you open a User Account.

2. Gold Coin purchases – From time to time, Sweeps Coins may be granted as a free bonus with Gold Coin purchases. Gold Coins themselves have no cash value and are non-refundable.

3. Promotional giveaways – You may receive bonus Sweeps Coins via Wandando promotions or social campaigns.

4. Daily bonuses or similar on-platform promotions, when available.

5. Free Mail-In (Alternate Method of Entry – AMOE), described in our Official Sweeptakes Rules.

   
   

How to Enter for Free

Can I enter without making a purchase?
Yes. You can request Sweeps Coins without making any purchase by using the Alternate Method of Entry.

What you receive
Each valid and compliant mail-in request currently awards 2 Sweeps Coins, credited to your Wandando account once verified. Requests are generally processed and credited within 14 business days, subject to account verification and full compliance with the Official Sweepstakes Rules.

Playing Games

What if there is a technical issue during a game?

If a Game starts but fails to conclude due to technical issues, Wandando will use commercially reasonable efforts to reinstate the Gold Coins or Sweeps Coins played in that Game back to your User Account. In the event of a platform system malfunction, all gameplay on that platform may be void.

Can I use bots, scripts, or automation?
No. Any use of bots, scripts, automation, or other systems to gain an unfair advantage, to farm rewards, or to manipulate the Service is prohibited and may lead to suspension or termination of your account and forfeiture of coins and Prizes.

Purchases, Wallet and Refunds

What happens when I buy Gold Coins?
Gold Coins:

• Are purchased into your Wallet;

• Have no real-money value; and

• Are used only to play Games for entertainment.

Purchases of Gold Coins are final and non-refundable, unless Wandando decides otherwise in its sole discretion. By topping up your Wallet, you accept that Gold Coins and any credits labeled with the dollar sign in your Wallet are not worth real money and are not subject to refunds.

Do I earn interest on Prizes?
No. Wandando is not a financial institution, and you do not earn interest on Prizes.

What if my payment is charged back or reversed?
If one or more of your purchases is returned, reversed, or charged back:

• Your User Account may be suspended;

• Any purchases and winnings may be deemed void; and

• Redemption requests may be blocked until the debt is repaid.

What if Gold Coins or Sweeps Coins are added to my account by mistake?
If Gold Coins or Sweeps Coins are mistakenly added to your User Account due to technical or human error, they remain Wandando’s property and will be deducted. If you become aware of an incorrect addition or an incorrect Prize payment, you must notify Customer Support without delay.

Prize Redemption

What can I redeem?
Only Prizes (Sweeps Coins won in Promotional Play and meeting all conditions) can be redeemed. Deposits and Gold Coins cannot be redeemed. Sweeps Coins must be fully used (played at least once) before they can be redeemed.

What is the minimum redemption amount?
Wandando reserves the right to set a minimum redemption threshold of USD $100 for Prize redemptions.

Are there limits on how much I can redeem?
Yes:

• In Florida, the maximum redemption value for any one Prize is USD $5,000. Any Prize above that amount is reduced to $5,000.

• Wandando may limit your total Prize redemptions to USD $10,000 per day, or to another amount it considers necessary to satisfy regulatory or partner requirements.

What if I give incorrect bank details?
You are solely responsible for the accuracy of your bank or wallet details. If a payment is processed to incorrect details you supplied, the redemption is treated as complete, and Wandando is not required to reverse or reissue the payment.

What verification is required before redemption?
Wandando may require:

• A copy of your government-issued ID;

• Proof of address (such as a utility bill); and

• Information about your source of funds.

If you fail to provide requested documents in the required form within 30 days, Wandando may restrict or close your account and deny the redemption.

How are taxes handled?
Prizes may be subject to tax reporting and withholding under applicable law. You are responsible for all taxes due on Prizes. Wandando may require completion of tax forms (such as affidavits and IRS forms) as a condition of redemption, and failure to return them in time may lead to forfeiture of the Prize.

Responsible Social Play

Does Wandando support responsible play?
Yes. Wandando is for entertainment only. If you feel your play is becoming problematic, you should set personal limits, take breaks, and, if needed, contact support@wandando.com to request account restrictions or closure.

Technical Issues and Support

What should I do if the site or a game is not working?

1. Refresh your browser or restart the app.

2. Check your internet connection.

3. If the issue persists, email support@wandando.com with your username, a description of the issue, and the date, time, and any error message.

How do I submit a complaint?
To submit a complaint, email support@wandando.com and include:

• Your username;

• Your first and last name as registered on your User Account;

• A detailed explanation of the complaint or claim; and

• Any specific dates and times associated with the complaint.

Wandando will inquire into your complaint and generally respond within 10 calendar days of receiving it. In some cases, up to 20 calendar days may be required; in that case, you will be informed of the delay within 10 days.

Privacy and Data

How does Wandando use my personal information?
Your data is collected and used as described in the Privacy Policy, which forms part of the Terms. The Privacy Policy explains what information is collected, how it is used, and your rights, including for California residents under the CCPA and CPRA.

Can I opt out of the sale or sharing of my personal information?
If you are a California resident, you may have the right to opt out of the sale or sharing of personal information. You can exercise these rights by using the “Do Not Sell or Share My Personal Information” link on the homepage or as described in the Privacy Policy.

Contact Information

Customer Support and general questions: support@wandando.com
Legal and arbitration opt-out: legal@wandando.com
Privacy and CCPA/CPRA requests: privacy@wandando.com

You should always contact us from the email address associated with your User Account to avoid delays.